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Too Frustrated To Know What To Call This
nosy, opinionated, busy body
Last comment by Sheran 1 year, 3 months ago.

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My Chase card was stolen. I requested them to cancel my card and to send me a new card. No big deal, Right? They shipped it out but UPS lost the card and refused to take any responsibility for it. Called back in to get card canceled as I did not know in whose hands it had fallen. I was told it would take ten business days to mail out the refund. That was 7/14/14. It is now 8/5/14 and when I called to ask about my check I was told it was mailed on 7/20/14 and I should wait until 7/15/14 before requesting another check, at which time, if I still had not received my money, the whole process would start over. Yes, that's right, I would have to wait another month. I've already been charged for a card I never received. Now I must wait for another month in hopes that somehow they will bless me with my money. What chaps me the most is their total lack of concern. I spoke with a supervisor who was of no help at all. I asked to speak to his supervisor and he put me on hold for over five minutes (Yes I Timed It) before transferring me to her voice mail. I am not holding my breath to ever hear from her(and yes, I do have names).

Latest Activity: Aug 06, 2014 at 8:30 PM

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Sheran commented on Wednesday, Aug 06, 2014 at 21:51 PM

Do you live in town or county? UPS is now dropping of small pkgs at post office for pick up. Post master told to to use the post office mailing address! I have done this, I get my package! Only problem is I have 3 address's! {1) my P.O. Box (2) my physical address (3) using post office address... Try explaining that to creditors....

up2sumptin commented on Wednesday, Aug 06, 2014 at 22:01 PM

LOL. yes I've asked they send it to my po box in light of the earlier loss but still no check.

Sheran commented on Wednesday, Aug 06, 2014 at 22:05 PM

You might want to talk to your post master? Good Luck ☺ Let me know how it turns out plz!

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