The City of Hinesville added a 135.00 fee to my neighbors water bill with out an explanation. My neighbors spent the entire weekend reviewing paper-work and pulling receipts from the past year because they had no idea where the charge came from.
Monday morning they made contact with the water department and questioned them about the bill. They were told the reason the bill didn't document the extra charge was because their was no space on the bill to document the reason for the charge. I couldn't believe my ears, you charge a customer 135.00 and do not document the reason for the additional charge! They stated that customers contact their office when they have questions about their bill so not having an explanation documented on the bill was no big issue.
The water department states the reason for the charge is a damaged Radio Read Meter Transceiver Unit (MXU) that was placed on the property which permits meter reading via radio signals. They stated they were not sure how the meter was damaged but felt the owner had damaged it because other homeowners were damaging the (MXU). My neighbors asked for a valid reason and not what they thought happened. However, the City/water department wasn't able to justify why and how the device was damaged. The next day the neighbor received a call from an administrator in the water department- they stated "we believe it was damaged by a lawn mower but were not sure" so you will have to pay".
The City of Hinesville/water department can not bill customers 135.00 without an explanation or evidence that the equipment was damaged by the owner and not weather conditions, wear n tear,a faulty system or the driver getting out of his car trying to fix the equipment and damaging it.
I advise consumers to find out if they have a MXU on their property, why some residents have covers to protect their devise and others don't, and where the devise is located.
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